Geocode was not successful for the following reason: ZERO_RESULTS

When using the Agile Store Locator search function, you may encounter the following error message:

“geocode was not successful for the following reason: ZERO_RESULTS”

This error occurs when Google’s Geocoding API fails to return a matching location for the provided address or postal code.

Main Cause: Duplicate Locations for the Same Postal Code #

One of the primary reasons for this issue is that certain locations—particularly postal codes—exist in multiple countries. When the system attempts to search for such a postal code without specifying the country, Google may fail to determine the correct location and return zero results.

Example Scenario: #

• The postal code 65536 exists in the United States.
• However, this postal code may also be assigned to another country.
• If you search for “65536” without specifying the country, Google may be unable to determine the correct location and return zero results.

How to Fix the Issue #

1. Include the Country in the Search Query
   • Instead of searching for a postal code alone (65536), add the country name:
     Example: "65536, United States"
2. Enable Country Restriction in Google Geocoding API
   • Set a preferred country in the ASL Settings that can be setup in the ASL Settings > Country Restriction, however there is a limitation that Geocoding API can only be restricted with a single country, multiple countries restriction is only supported in Google Place API.