This guidance document is designed to help you identify the reasons why a few of the stores are not appearing on the store locator. To troubleshoot the issue, please follow the steps outlined below:
1- Disable JSON Cache: Ensure that you have disabled the JSON cache in the ASL Settings. If you have recently added new stores and they are not appearing, it could be due to the cached JSON being outdated. Disabling the cache will force the store locator to fetch the latest data.
2- Use the Load All Feature: If you are currently using the Load on Bound feature, try switching to the Load All feature. Load on Bound only displays stores within the current map view, so the store you are looking for may be outside the visible area. Load All will show all stores regardless of the map view.
3- Check Store Limit: Verify that you have not applied a store limit setting. If a store limit is set, only a certain number of stores will be displayed. The store you are searching for might be outside the specified limit.
4- Disable Store Distance Control: Temporarily disable the store distance control. If the store you are looking for is located outside the radius set by the distance control, it may not be visible. Disabling the distance control will show all stores regardless of their distance from the search location.
5- Use Simple Shortcode: Ensure that you are using the simplest form of the store locator shortcode, which is [ASL_STORELOCATOR]. This basic shortcode is sufficient to display the store locator on your desired page.
6- Verify Store Coordinates: It is possible that the coordinates of the store you are searching for are invalid, which could explain why it is not appearing in the search results. To address this issue, navigate to the “Manage Stores” section, edit the specific store in question, and rewrite the address. This action will trigger the system to fetch the coordinates again and save the updated store information.
My Stores are Not Searchable in the Location #
You have added stores to some of your locations and it’s not listed when searched in the listed location, you need to look for the settings below.
- Make sure that the store location does have the valid coordinates, which you need to verify first by Edit Store, and check if it has the coordinates loaded.
- Sometimes the range that you have selected in the distance control is small, and the searched location is outside of that selected range, so either disable the distance control as described above or increase the dropdown range of the distance control.
- In some cases, particularly with US postal codes, certain postal codes may exist in other countries as well. For example, the postal code 65536 is located in the US, but when you try to search for that zip code, the system may return zero results. This happens because the search may be looking in multiple countries, and the postal code could be conflicting with other international locations, the solution to this problem is to restrict the search with the country.
My Stores are Still Not Appearing? #
If your stores are still not appearing after following the troubleshooting steps above, please provide us with the following details so we can further assist you:
- Store Locator URL: Please share the URL of the page where your store locator is placed. This will allow us to run a test.
- Store Visibility: Are all stores not appearing, or just a few? If it’s only a few stores, please provide the store IDs, which you can find by checking them in the “Manage Stores” section.
- Search Query: Does the store fail to appear only when a search is performed? If so, what address or location are you using for the search?
Please include your purchase code as well, you can reach out to us via email at support@agilelogix.com. Our support team will assist you in promptly resolving the issue.