User Denied Geo-location, check preferences

Unblock Geo-Location service on Desktop Computers #

When encountering the “User Denied Geolocation, Check Preferences” issue, it is likely that the user has denied access to their geolocation information or has not configured their preferences correctly. This can happen when accessing a website that requires location information. To resolve this issue, it is recommended to follow these steps:

1- Check browser settings: Verify that the browser used to access the store locator has permission to access the user’s location. Look for location settings in the browser’s preferences or settings menu and ensure it is enabled.


2- Clear browser cache: Clearing the browser cache can help resolve location-related issues. Clear the cache and restart the browser to see if the issue persists.

Review device location settings: On iOS devices, navigate to the device’s settings menu and check the location or privacy settings. Ensure that location access is allowed for the browser or application you are using.

3- Check asset URLs: Review the URLs of all the assets (such as images, scripts, and stylesheets) loaded on your secure site. Ensure that they are using the HTTPS protocol instead of HTTP.

Enable Location Services on your iPhone #

  1. Open iPhone Settings:
    • Exit the Chrome app and go to your iPhone’s home screen.
    • Find and tap on the “Settings” app.
  2. Privacy Settings:
    • In the Settings app, scroll down and tap on “Privacy.”
  3. Location Services:
    • Tap on “Location Services” to access the location settings.
  4. Enable Location Services:
    • Make sure that “Location Services” at the top is toggled on.
  5. Chrome Settings:
    • Scroll down to find Chrome in the list of apps that have requested access to your location.
    • Tap on Chrome.
  6. Select Location Access:
    • Choose either “While Using the App” or “Always” depending on your preference. “While Using the App” allows Chrome to access your location only while you’re actively using it, while “Always” allows access even when the app is in the background.
  7. Return to Chrome:
    • Exit the Settings app and return to Chrome.
  8. Restart Chrome:
    • After making these changes, it’s a good idea to force close the Chrome app and reopen it to ensure that the changes take effect.